Our site works in close collaboration with the various producers and craftsmen throughout the world so that you benefit from the best prices on our products.
Since some of our products are shipped from our partners in different countries, your item may arrive within 12 to 29 working days after shipping.
Please note, however, that orders are prepared and shipped from Monday to Friday (excluding holidays).
How much does shipping cost
We apply two packages on the rate of shipping with tracking :
– USA : $3,00
– Canada: $3,00
– Europe: $3,00
– Against signature : $25.
For any order over $49, you can benefit from free shipping.
Is there a tracking number?
Yes, it is available in your member space if you have created one. If you are ordering as a guest, please contact us so that we can provide you with one as soon as possible.
Some special operations including promotions may have shipments without tracking numbers.
I have ordered several items but only received one at the moment.
Some products may be sent separately, in several separate packages. Each package will have a tracking number and you can see where your unreceived product is.
Be sure to indicate an exact and valid delivery address. We will not be responsible for any non-delivery in the event of an incorrect address and we will not refund the order.
Certain events may cause a delay in deliveries (vacations, social movements, public holidays, climatic events, health or other reasons beyond our control). We will not be responsible for these events beyond our control. We do our utmost to ensure that your order arrives as quickly as possible.
Tracking and Proof of Delivery
All of our packages have a tracking until delivery to follow the progress of your order.
If you wish a delivery against signature, please contact us to set up this mode of delivery.
The proof of delivery will be the tracking of your package. All parcels marked delivered will be considered as such and will not be able to show any dispute.
Cancellation of order
All orders can be cancelled within 1 hour after finalizing your order. After this time, the order will be processed and is neither cancellable nor refundable.